FAQs

Yes, you will need to create an account to order from OwlStamp.com. We require an account because the vast majority of our products are custom made for you and we need certain information to ensure we complete your order correctly. But don’t worry! We never sell your information and only use it for essential tasks to complete your order.

In order to maintain your accounts security, you need to contact us to change your email address. Simply send us an email with your old and new email address or give us a call! Changes should take less than five minutes.

We currently support the newest release of Safari, Firefox, Google Chrome and Microsoft Edge. Internet Explorer is unfortunately not a supported web browser.

Since the majority of our products are personalized, customized, or otherwise created exclusively for you, we cannot accept returns. However, if there is an error on our part or a defect in materials or workmanship upon receipt of your order, we will repair or replace the product at our expense, including shipping.

Return of any stock items will be accepted with 30 days of purchase and will incur a 15% restocking fee.

We will not accept any returns without a valid Return Authorization (RA) number.

After initial receipt of your order, all products come with a ninety-day warranty against defects in materials and workmanship. Except for Xstamper pre-inked stamps which come with a lifetime warranty against defects in materials and workmanship. Owl Stamp & Engraving has sole discretion to determine whether lack of performance of any product is the result of a defect in materials or workmanship, or the result of normal wear and tear, misuse of the product, or lack of proper care and attention when using the product. The warranty period begins as of the invoice date. Owl Stamp & Engraving will not cover shipping charges for warranty work.

If you are looking to know where your order is, you can get details from your order history. You can see where the order is through all of the steps by our automatic system updates.

• Order Received - Our system has your order and it will be processed shortly.
• New - Our system received the order and it is processing.
• Artwork - Our system is checking to ensure we have the artwork needed.
• Data - Our system is checking to ensure we have all of your information.
• Payment - Our system is verifying there is no outstanding balances.
• Ready - Our system has passed all checks and is sending it to production
• Exception - Our system flagged an issue with your order. We will contact you if we need more information.
• On Hold - There was an issue with your order and we are awaiting information.
• Production - The order was accepted by our system and is currently moving through production.
• Shipping - Your order is awaiting shipment or packaging for pickup. This can also be an indicator that we are awaiting additional items to complete the order.
• Pickup - Your order is ready for pickup at the facility you have chosen.
• Shipped - Your order has been prepared for shipment and handed off to the carrier (Tracking numbers are not provided).
• Closed - You're order has been completed. If you have any problems with an order marked closed, do not hesitate to contact us.

Due to changes that have or may happen to our site, products are always changing and moving around. This means that templates you made may not be usable on the new products or that product may not exist in its old nature. We simply ask you to navigate to the product again and place your order as such. We hope the changes make the site easier to use for all our customers as we develop and make them.

We will always alert you if there are any delays in our production process. However, once your order leaves our facility, it is the responsibility of whichever carrier you chose. Unfortunately, we have no control over United States Postal Service or UPS arrival times.

Most orders are processed and shipped so rapidly that we do not provide a tracking number upon shipment. If you are concerned that your order may be delayed or lost, you can contact us and we will be able to give you a status update on the order.

No, expedited shipping will not make your order ship faster. Your order will be produced in the same turnaround time as a normal order and shipped with the method of your choosing. If you need an order rushed, contact us before placing the order so we can accomodate the order and discuss proper rush fees.

For certain high valued orders, we may upgrade your shipping method to best ensure the safety of your order. This service is provided free of charge to you and will not affect your order’s shipping time.

We have a variety of stamps and pads that use different methods for re-inking. You can access the re-inking instructions for various products on our Resources page.

You can also directly view Xstamper, Trodat or Stamp Pad instructions using these links.

If your stamp impression looks blotchy or excessively light several things could be going on, but chances are it’s a simple fix.

If your stamp's impression looks blurry, or ink is in parts of letters that are supposed to be empty, your stamp is putting to much ink on the paper. First, make sure you are not pressing down too hard or moving the stamp around while you are stamping. If you are using a hand stamp, make sure you aren’t pushing down too hard on your ink pad. This should solve the problem.

If your impression is light, faded, or missing parts it is probably not picking up enough ink. When you are stamping, make sure you are applying a gentle but firm amount of pressure. You can try gently rocking your stamp to make sure that all parts of the die are coming in contact with the paper. Make sure that your ink pads have enough ink. If your stamp has been used for a long time without being re-inked, it may be time to replace the pad.

If your impression has large empty spots that are not supposed to be there, check the stamp die and make sure there is no debris on it.

Remember that a stamp will not provide a print quality impression. It is normal to have some variation between impressions.

Yes, you can upload your own artwork, but it must meet certain requirements. Artwork should be black and white simple line art. Shading, colors, and very small details will not show up on a stamp.

If you chose an Xstamper upgrade for your notary package, your stamp may differ from the design shown in your digital proof. This is normal and your stamp will still meet your state requirements.

If your text appears cut off in the proof, click the Continue button to add the item to your cart. Then, during checkout, enter your information in the Special Instructions field and we will modify the text to fit properly.

We separate our designs based on the information that you will find on them. Each state may have different designs depending on regulations provided to us.

• Design 1 seals are the designs that have the date included on the seal.
• Design 2 seals are designs that do no have the date on the seal.
• Design 3 seals are special seals that may or may not have dates on the seal.

For instructions on how to unlock your embossing seal, please click here. 

If you just received your seal and it will not open, its because we ship embossing seals locked to protect the die. Unlocking a seal is easy to do and you can view instructions here. If you have been using your embossing seal but it suddenly won't open, the locking mechanism may have moved.

Shiny brand embossing seals are designed for embossing on standard office paper. Shiny embossing seals can typically emboss paper weights between 20 and 24 pounds. DO NOT try to emboss heavy paper or card stock with your seal! If you emboss card stock, cover stock, or other thick papers you will seriously damage or break your embossing seal's insert. If you need to regularly emboss thick paper stock, please contact us and we can help you find the right solution.

Not necessarily, we currently sell Shiny and Promark embossing seal inserts. Our embossing seal inserts only work with Shiny or Promark brand embossers. If your handle does not say “Shiny” or “Promark,” you will need to replace your entire embosser.

When we manufacture our embossing seals, we use specific formats to ensure the best quality of embossing. This includes abbreviating months to preserve the space on the embosser or changing the layouts slightly.